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How Managed Services Differ from the Break-Fix method?

As technology continues to advance, businesses must keep up with the latest trends to stay competitive. One way to achieve this is by partnering with a managed service provider (MSP) for IT support. An MSP provides comprehensive, proactive, and ongoing support to businesses, as opposed to the traditional break-fix approach.

What is a Break-Fix method?

The break/fix approach in refers to a reactive method of addressing problems. In this approach, IT support providers are called in when a problem arises, and they charge a fee to diagnose and fix the issue. This approach is often compared to a mechanic fixing a car – you only take the car to the mechanic when something is broken or needs maintenance.


On the other hand, managed services take a proactive approach to IT support. Instead of waiting for problems to occur, managed service providers continuously monitor and maintain the customer’s system to prevent issues before they occur. This approach involves ongoing maintenance, security, and monitoring to ensure the customer’s systems are running optimally.


As technology continues to advance, businesses must keep up with the latest trends to stay competitive. One way to achieve this is by partnering with a managed service provider (MSP) for IT support. An MSP provides comprehensive, proactive, and ongoing support to businesses, as opposed to the traditional break-fix approach.


Here are some key differences between MSPs and the break-fix method:


  1. Proactive vs Reactive Approach: An MSP takes a proactive approach to IT support by continuously monitoring and maintaining a business’s systems to prevent issues before they occur. In contrast, the break-fix method is reactive, with IT support only responding to issues after they have already occurred.
  2. Predictable Costs vs Unpredictable Costs: MSPs offer predictable monthly or yearly fees for ongoing support, which can help businesses budget effectively and avoid unexpected expenses. The break-fix method, on the other hand, involves paying for each issue that arises, which can lead to unpredictable and potentially high costs.
  3. Comprehensive Support vs Limited Support: MSPs offer comprehensive support, including monitoring, maintenance, and security services, while the break-fix method may only address specific issues, leaving other aspects of the system unmanaged.
  4. Availability of Support: MSPs typically offer 24/7 support, while the break-fix method may only be available during business hours.
  5. Holistic vs. Fragmented Approach: Managed services typically offer a more holistic approach to managing a customer’s system. This means that the hosting provider is responsible for all aspects of the system, including hardware, software, security, and backups. In contrast, the break-fix method may only address specific issues, leaving other aspects of the system unmanaged.

By partnering with an MSP like OneUp Networks, businesses can benefit from ongoing, comprehensive support that helps them avoid IT issues and downtime. MSPs offer a cost-effective and predictable approach to IT support, which can help businesses focus on their core operations instead of worrying about IT issues.


OneUp Networks offers a range of MSP services, including monitoring, maintenance, and security, to ensure that businesses’ systems are running optimally at all times. By partnering with OneUp Networks, businesses can enjoy the benefits of managed services, including improved system performance, enhanced security, and reduced downtime.


Don’t Let IT Issues Hold You Back: Discover the Benefits of Managed Services


Partnering with a managed service provider like OneUp Networks can provide businesses with a proactive, comprehensive, and predictable approach to IT support, which can help them focus on their core operations and achieve their business goals.

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Oliver Westwood
Oliver Westwood

Meet Oliver Westwood from OneUp Networks, your go-to expert in accounting and finance, specializing in cloud hosting. With a knack for dissecting industry trends, Oliver illuminates how shifting to the cloud can supercharge productivity. Join him as he unveils the transformative power of cloud hosting, guiding you towards streamlined processes and sustainable growth.

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