Privacy Policy | OneUp Networks

Last Updated: 1st April 2026

At OneUp Networks (“Company”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.oneupnetworks.com/ and use our cloud hosting and related services.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Prospective customers
• Customers using our cloud hosting services
• Users interacting with our support, sales, and marketing channels

2. Information We Collect

We collect information to provide and improve our services. This includes:

a. Personal Information

Information you voluntarily provide, including:

• Name, company name
• Email address and phone number
• Billing and payment details
• Mailing address
• Account credentials
• Support communications

b. Usage & Technical Data

Automatically collected information such as:

• IP address and device information
• Browser type and operating system
• Pages visited and session duration
• Referring URLs and interactions

c. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage patterns
• Enhance user experience

You can manage cookie preferences through your browser settings.

d. Client Data (Hosted Data)

As a cloud hosting provider, we may process data stored by customers on our infrastructure (“Client Data”).

• We act as a data processor for such data
• Customers retain full ownership and control
• We access this data only as necessary to provide support or maintain services

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Manage accounts and billing
• Deliver customer support
• Improve performance, reliability, and security
• Communicate important updates and service notices
• Send marketing communications (only where permitted or opted-in)
• Detect and prevent fraud, abuse, or security threats

4. Legal Basis for Processing (GDPR Alignment)

Where applicable, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• User consent (for marketing communications)

5. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information with:

a. Trusted Service Providers

Third parties who assist in operations such as:

• Payment processing
• Infrastructure and hosting
• Analytics and monitoring

These providers are contractually obligated to maintain confidentiality and security.

b. Legal and Regulatory Authorities

When required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect rights, property, or safety

c. Business Transfers

In case of a merger, acquisition, or asset sale, your information may be transferred as part of the business.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data, including:

• Secure infrastructure and access controls
• Encryption where applicable
• Monitoring and threat detection

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information:

• As long as necessary to provide services
• To comply with legal, tax, or regulatory requirements
• To resolve disputes and enforce agreements

8. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Opt-out of marketing communications

To exercise your rights, contact: [email protected]

9. International Data Transfers

Your information may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Ensuring secure access to your systems
• Protecting your environment from malware or unauthorized access

We recommend avoiding use of public or unsecured networks when accessing services.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact: 📧 [email protected]